011 749 3020 info@bplegal.co.za

TRACING UNCLAIMED

Tracing Former Members

Tracing Former Members and Beneficiaries

BATHO PELE LEGAL SERVICES (PTY) LTD has access to 90 million up to date data with access to RICA, links with 10 credit bureaus(Consumer Profile Bureau (CPB), Cred-IT Data Risk Management Solutions, Experian, Inoxico, Lexis Nexis Risk Management Services, and Tenant Profile Network (TPN), TransUnion, xds and data solutions companies). On receipt of unclaimed records, we match whatever details we receive from our client to produce results and we subject results to a distinct procedure which comprise of

• Demographic layout
• Address and Lifestyle

By running all queries through this process, we are able to enrich our data in order to create a successful trace the best chance of contacting the beneficiaries

HIGH CAPACITY
Our Taylor Made system has a capability to service over 100 million members, with a well-oiled procedure to increase call centre staff when required. ELECTRONIC SUBMISSIONS members can be uploaded electronically, Physical documents are required for initial handover.

ALL FORMS OF COMMUNICATION
All available forms of communication are used such as direct contact via telephone, text messages, email, mail, facsimile, registered mail, and personal visits by the messenger of the Court or by the local Sheriff’s representative

DATA ENHANCING
• The current details of members and former members that are traced electronically

MEMBER TRACING
• This is often referred to as “Desktop Tracing”
• Members are located through a data-matching process
• Members traced are validated through telephonic confirmation process

DOCUMENT COLLECTION AND COLLATION
• This is often referred to as a “Ready to pay document”
• Documents are requested from the member following telephonic contact
• Once documents are collected, they are assessed to ensure compliance with administrators’ requirements
• Once finalised, documents are delivered either electronically or by hand

ADMINISTRATION & RECONCILIATION
• All successful documents received are compiled and attached to a spreadsheet ready to be sent to the Client either electronically or in hard copy.
• Payment of services are only on a success basis

INVESTIGATIVE TRACING
• This process is undertaken when a desktop trace is unsuccessful and would require written authorisation
• This service is also utilised when members are deceased and family members are required to be traced
• This method of tracing is more intensive and requires the skills of an investigator to locate a member or beneficiary
• A document collection and collation process are undertaken following the successful trace of a member or beneficiary

VERIFICATION OF DECEASED
• The first process in a tracing exercise is to establish confirmation of the members existence
• Should a member or beneficiary be deceased, a date of death is confirmed

SECTION 37C CATERS FOR THE FOLLOWING FOUR SCENARIOS – WHERE THE DECEASED IS SURVIVED BY:
• Dependents only (no nominees) – sub-section (a)
• Nominees only (no dependents) – sub-section (b)
• Dependents and nominees – sub-section (ba)
• No dependents and no nominees – sub-section (c).

BANK ACCOUNT VERIFICATION
• This service confirms the validity of a member or beneficiary’s bank account detail

ID verification
• This service confirms the validity of a member or beneficiary’s ID number

CLIENTS BENEFITS
• Experience and expertise in tracing unclaimed benefits for retirement funds;
• Call Centre capability and expertise in addressing member queries and fund specific requirements, thereby relieving trustees and administrators of the huge burden from incoming member queries;
• Ability to handle the review, capture and correction of incoming option forms and other documentation;
• Formal follow-up processes for outstanding documentation;
• Ability to identify and correct incorrect former member data received from the fund;
• Method and frequency of delivering tracing results and documentation to the fund;
• Quality assessment and control procedures to reduce risk factors;
• Additional services that can be provided to reduce workload at an administrator level which is constrained by resource shortages and easily results in unnecessary bottlenecks; and
• Internal fraud and error risk systems to protect fund against financial losses incurred.
• Telephone call recording which provides audit trail and quality control;
• Multi-lingual, multi-channel and multi-shift call centre;
• Strategies to reach members who have emigrated or live in rural areas, including social media and forensic tracing;
• Dedicated quality control personnel auditing of all telephone calls and documents received/captured every month with minimum compliance level set;
• A success-based fee model with no take-on or initial charges;
• Online real-time reports, documents and search functionality for administrator and trustees;
• Formal outstanding and error document follow-up processes which are system driven 7, 14, 21, 30 and 45 days after initial contact using SMS, email and telephone; and
A postal tracing strategy for no possible telephone numbers or invalid telephone numbers, to enhance contact rates

tracing agent for NBCRFLI

We hereby confirm that Batho Pele Legal Services (Pty) Ltd has been appointed by the NBCRFLI as tracing agents, to locate previous members of the council that have unclaimed sick, holiday and leave pay funds.
Should you require further details please do not hesitate to contact : NBCRFLI Call centre on 0861 777 996

 

To speed up the application process, Simply fill in this form and upload your documents.

Hours

Mon - Fri: 8am - 5pm
Sat: Closed
Sun: Closed

Office

Signet Terrace Office Park
Block A,  First floor
Cnr Hummingbird and Guinea Fowl Street
Lenasia
1827

A company Duly Incorporated With The Laws of The Republic of South Africa

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