“People First”
Is a South African political initiative. The initiative was first introduced by the Mandela Administration on October 1, 1997 to stand for the better delivery of services to the public
Our journey starts with our mission, which is enduring. It declares our purpose as a company and serves as the standard against which we weigh our actions and decisions.
BATHO PELE LEGAL SERVICES (PTY) LTD is a B-BBEE Level 1 Company which specialises in Debt Collection and Tracing former members and beneficiaries from unclaimed funds at competitive rates
A genuine understanding of our client’s needs in order to enables us to deliver, efficient, Tailor made Debt Collection and Tracing Services.
At BATHO PELE LEGAL SERVICES (PTY) LTD, we pride ourselves with vastly experienced Debt Collection, Tracing Agents and Specialists and we have developed a Tailor-made Software Package customised to suit our client’s needs.
Our team has over 20 years’ experience in Debt Collection & Tracing with reputable institutions, mostly in the Local Government, Banking Sector, medical Sector, Telecommunications ,Security, Mining Sector and Road Freight and Logistics industry
We continuously strive to improve the way we work, with experienced staff and latest technologies as a business enabler.
OUR PEOPLE
What sets us apart is that our staff selection criteria is hugely stringent, employing only the best. We have a relationship based policy which culminates in an atmosphere of creative excitement. Our staff are carefully selected and thoroughly trained on an ongoing basis. All our permanent staff participate in a share linked ownership plan, resulting in a deep level of commitment to professionalism, dedication and sheer determination. Most of the staff have previous experience with other debt collectors or attorneys. Staff are incentivised at every level. Collectively, over 20 staff have the capability to communicate telephonically in all eleven different languages spoken in South Africa.
Our Values are that we strive for professional success, for our own business and that of our clients. We value integrity, transparency, accountability, innovation and professionalism. We believe in partnerships with our clients that are based on mutual respect and understanding.
To provide meaningful and trustworthy partnerships to our clients as a forward- thinking organisation by undertaking collections ethically and providing professional contact centre capabilities whilst upholding and protecting both our reputation and our clients’ brand
To become a pre-eminent collection and contact centre organisation with an unmatched reputation for outstanding recovery performance and exceptional client relationships and customer service.
Our vision serves as the framework for our business and guides every aspect of our business by describing what we need to accomplish in order to continue achieving sustainable, quality growth
listening to and taking account of their views and paying heed to their needs when deciding what services should be provided
Ensuring that they are able to access the services provided easily and comfortably
Treating them with consideration and respect
Making sure that the promised level and quality of services are always of the highest possible standard
Allowing them to ask questions and responding to their queries honestly and frankly
Providing them with good information on the services available to them
Responding swiftly and sympathetically when standards of service fall below the promised level
Adding value to their lives
